Requesting an Appointment
You can request an appointment by:
- Using our Accurx Service
available Mon-Fri 8am-6.30pm, or until the limit of submitted Accurx is reached daily- Phoning the surgery on 0117 942 6811
(phone calls are recorded for training and monitoring purposes)- Booking through the NHS app
limited appointments available- Booking through Patient Access
limited appointments available- For some appointments, we’ll send you a self book link – this includes NHS Health Checks, Smears and Flu appts
- Coming into the surgery
You can Help us by:
- Being on time for your appointment
- Letting us know if you need to cancel – please give as much notice as possible
- Ringing for test results after 11am
Cancelling Appointments
Please let us know as soon as possible if you are unable to attend your appointment.
To cancel your appointment, call the practice on 0117 942 6811 and select option 1. Leave an answerphone message with your name, date of birth and the appointment you want to cancel.
You will not be able to re-book your appointment via the cancellation line. Please submit an Accurx or call the surgery to re-book an appointment or for any other query.
Online Services
Visit our online services page to find out how you can book an appointment online.
Urgent Appointments
Please let us know immediately if your call is an emergency.
To signpost you to the correct service for your condition you will be asked to provide the health navigation team member you are speaking to with as much information about your condition as possible. The health navigator will then be able to make you an appointment with the most suitable clinician/service to help & support you.
Annual Review Appointments
Booking in Advance
If your condition is non-urgent and you would like to book further ahead, appointments are available up to two weeks in advance. Alternatively, you can book an appointment using our Online Services.
Home Visits
Home visits are offered to those who are acutely or chronically housebound (within our catchment area).
To arrange a home visit please try to phone the surgery before 10:30am. The health navigator will take your details, and a doctor will usually phone you back to discuss the problem before visiting.
The surgery has better lighting, medical equipment and tests to make the best assessment of patients. It is therefore in your best medical interests to attend the surgery if you can whenever you or someone you care for needs to see a clinician.
Telephone Consultations
Clinicians have some telephone appointment slots alongside their face to face appointments. These can be for problems/queries that you feel can be dealt with over the phone, rather than a face to face appointment.
If you have a preferred GP, you can request a telephone appointment with them, otherwise you will be offered the next available telephone appointment.
Chaperones
Chaperones are available to accompany you to any appointments at the health centre, please just ask a member of our health navigation team.
Emergencies
If you require medical assistance outside of our opening hours please contact NHS 111 by dialling 111 – calls to this number are free from both landlines and mobiles.
Interpreting
We use the telephone interpreting service, Language Empire, and also have an on site interpreter at Montpelier Health Centre two days a week.
If you require an interpreter, please tell us when booking your appointment so that we can ensure that arrangements are made.